Frequently Asked Questions
How Much Does It Cost for the Monthly Subscriptions?
The cost is $14.99 a month plus tax and includes one free puzzle rental.
What Are the Rental Costs?
The rental cost is based on the puzzle piece count.
Up to 199 pieces is $3.00
200 - 499 pieces is $5.00
500 - 999 pieces is $10.00
1000 - 1999 pieces - $15.00
Over 2000 pieces is $20.00
Can I Cancel My Subscription at Anytime?
Yes, after the puzzles are picked up or you will be charged the replacement price of the puzzle listed on the website.
What if I Want to Keep the Puzzle I Just Completed?
No problem! You will be charged the puzzle price listed on the website. Just a reminder, it is a used puzzle.
What Comes With the Subscription?
One free puzzle per month, pickup and delivery in San Diego only. Delivery schedule
Monday - East County
Wednesday - North County
Friday - San Diego/South Bay
What Happens if I Lose or My Pet Ate the Puzzle Piece.
It happens! You will be charged the price of the puzzle as listed on the website.
What Happens if I Receive a Puzzle and Its Missing Pieces
Sorry that happened. We pride ourselves in counting pieces of each puzzle prior to delivery. We will replace the puzzle with one that is complete at no charge.
What Do I Get if I Refer Someone Who Signs on for a Subsciption?
First, thank you for the referral! We appreciate it! You will receive an additional free puzzle rental.
What Happens if I Keep the Puzzles Past the 30 Days?
We understand! You will be charged an additional rental fee for another 30 days. If it’s the free puzzle you received after your subscription, then you will be charged the rental fee amount after 30 days. If you keep the puzzle past 60 days, you will be charged the replacement price of the puzzle.
How Are the Puzzles Delivered?
The puzzles are delivered in a custom reusable bag. We kindly asked that they are placed back in the bag for pickup.
What Happens if I Post a Picture of the Puzzle on My Social Media and Tag Puzzlbox Website?
THANK YOU for doing so, we greatly appreciate it. You will be entered into a drawing for $100 gift card. The drawings will take place every 6 months.
How Many Puzzles Can I Rent?
Each customer can rent a maximum of 4 puzzles per month. Just remember after 30 days you will be charged an additional rental fee.
When Does My Monthly Fee Start?
The day your register as a new customer.